Frequently Asked Questions
Skincare & Ingredients
Are your products suitable for sensitive skin?
Yes — our formulations are designed to be gentle and suitable for a variety of skin types, including sensitive skin. We use carefully chosen natural ingredients and avoid harsh additives, but we always recommend patch testing if you have very reactive skin.
Are your products natural?
Our formulations are made using plant-based and naturally derived ingredients, including oils, butters and floral waters.
To ensure safety and stability, we also use approved preservatives where needed. Every ingredient is carefully selected for its purpose and meets strict EU safety standards.
Are your products safe to use during pregnancy?
Many of our products are suitable during pregnancy, however we recommend checking individual product ingredients and consulting with your healthcare provider if you are unsure.
How do I choose the right product for my skin?
Our products are designed to be simple to use and suitable for a variety of skin types. You can choose based on your main skin concern — such as dryness, sensitivity or ageing — or explore our collections to find what suits your needs.
If you’re unsure, feel free to get in touch and we’ll be happy to help.
Usage & Routine
How should I use your products in a routine?
We recommend keeping your skincare routine simple. A cleanser, followed by a moisturiser or oil, is often enough for most skin types. You can add additional products depending on your skin’s needs.
Can I use your products together?
Yes — our products are designed to work well together. You can combine them to create a simple routine that suits your skin.
How often should I use the products?
Most of our products can be used daily, either morning, evening, or both depending on the product. We recommend checking individual product instructions for best results.
How long will it take to see results?
This can vary depending on your skin and the product you are using. Some products offer immediate benefits, while others may take a little longer with consistent use.
Orders & Shipping
Where do you ship to?
We currently ship across Ireland, the UK and Europe. Shipping options and rates are calculated at checkout.
How long does delivery take?
Delivery times vary depending on your location. Orders within Ireland typically arrive within a few working days, while international delivery may take longer.
When will my order be dispatched?
Orders placed before midday are dispatched the same day. Orders placed after this time are sent the following day for next day delivery.
Can I track my order?
Yes — once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Sustainability & Values
Are your products cruelty free?
Yes — we never test on animals, and never will.
Is your packaging sustainable?
We use packaging that is recyclable or biodegradable wherever possible, and we are always working to improve our sustainability practices.
Where are your products made?
All of our products are formulated, manufactured and fulfilled by us in County Tipperary, Ireland. Each product is blended by hand in small batches to ensure quality, freshness and care.
What makes Dublin Herbalists different?
We focus on creating simple, effective skincare using carefully chosen ingredients. Everything is made by hand in small batches, with a strong emphasis on quality, transparency and care — for your skin and for the planet.